FAQ Category: Problems & Concerns

Once the official payment has been made, changes in tour details should be requested via email (info@absoluteasiatravel.com or email of the staff processing your booking), and is subject to a surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other)

No, you cannot. In order to board the plane, you must show the approval letter to the airlines. This letter is also compulsory in order for you to get the visa at the Vietnam airport. Therefore, we recommend that you leave plenty of time to apply for the visa to avoid having to delay or change your flight.

For people with wheelchairs, we will need some very special care, especially with transportation, as well as at some sites with tough grounds. Normally a private transport is arranged and a porter at some sites is needed.  Please contact our consultants to have had some experience in these cases.

The cancellation policy of each tour is different from others.  Please read more about our general cancellation policy at: Terms & Conditions

No, you can not. You need to enter Vietnam WITHIN approval dates as mentioned in your visa approval letter.

Visa on arrival works at any of following international airports in Vietnam: Tan Son Nhat (in Ho Chi Minh City); Noi Bai (in Hanoi) Da Nang (in Da Nang City), Cam Ranh (in Nha Trang), Phu Quoc in Phu Quoc Island. There is no problem with switching between these airports.

Please inform us as soon as possible so that we can update to guide/ driver and hotels accordingly. We try our best to offer you the similar ground services.

Disabilities or pregnancy of tourists joining the tour should be informed to us as the booking is made. All possible assistance during your trip will be advised, and also subject to surcharge. We will not be held liable if such information is not informed in advance.