FAQ Category: Most FAQs

Vehicles Used for Our Tours

We use modern cars, minibus and coaches for all of our tours. Most are of recent vintage (2018-2022), are air conditioned, and have cooler to chill drinks. The latest additions to our fleet is the Toyota Innova (7 seaters). We always provide a larger vehicles so you will have ample room to relax; our drivers are selected for their driving ability and knowledge.

Here are few examples of vehicles used for your tours:

We seat the driver and tour guide in the front and seat up to two passengers in the rear. This car is often used for our private transfers for two passengers and the luggage is put in the booth (Our Toyota Altis/Toyota Vios are of 2018 and 2022 make) Toyota Innova (7 seaters). We seat the driver and tour guide in the front and seat up to three passengers in the rear. While there are two more supplementary seats in the rear, these are often folded down and used for luggage. (Our Everests are of 2018 and 2022 make)

This comfortable minibus is ideal for large family or small groups; It will is used for up to eight people and their luggage. The Ford Transit 16 seaters is the most frequented used for a group from 4-8 persons.We also use this vehicle to support cycling tours for for a group from 2-5 cyclists.

Huyndai County (29 seaters)We use this comfortable coach for up to 15 guests together with their luggage for private tours. Some mid-range cruise operators use this one as shuttle bus Hanoi – Halong Bay and the total passengers might go up to 20 people.

We use this comfortable coach for up to 35 guests together with their luggage for private tours. For larger group of less than 45 guests who would like all passengers on the same coach, then we will arrange an extra vehicle to transport luggage.

Yes, you’re in control of your time during the tour with us and we allow the balance of touring time and free time so you will enjoy the tour at its best.

Our tour guides are well trained, experienced and certificated as a International Tour Guide, granted by Vietnam National Administration of Tourism. We monitor feedback and if their feedback rates fall below 8/10. we will not use that guide till improvement.

Disabilities or pregnancy of tourists joining the tour should be informed to us as the booking is made. All possible assistance during your trip will be advised, and also subject to surcharge. We will not be held liable if such information is not informed in advance.

Children under 12 years old may enjoy discounts in accommodation, air tickets and meals. As the discount rate for kids varies from hotels, restaurants and airline companies, you are advised to provide us with detailed information about number of kids traveling and their ages to get the exact discounts applied.

Vietnam is known as one of the safest vacation destination of the World with very low of crime. However, we still recommend our clients to be careful with their own properties by putting their important paper and valuable items in hotel safety boxes, going out with limited amount of cash and jewelry wares to prevent from being snatched or pick-pocketed in the busy or quiet streets. That happens sometimes in the big cities.

Tipping is a thorny issue. As a principle and general guidance, our tour guides and all of our service men and women are advised not to ask for tips. That means, their friendly attitude towards you will not depend on you tipping them or nor tipping them. A the same time, if you feel like it, they won’t say no to any tip you decide to give.

Most our tour packages include airport pick up service but few don’t, so please check if your airport transfer included or not on our services voucher or confirmation file with your travel specialist