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Happy Travelers Speak About Us

Excellent Trip and Excellent Agency

March 24, 2023

Absolute Asia receives our highest recommendation for planning an excellent personalized trip with a great itinerary, customer service, responsiveness, and attention to detail. Mr. Tuan, one of the co-owners and...
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Top Destinations in Vietnam & Tours for Seniors, for Elderly, for over 50s

The only one you need

March 24, 2023

If you are going to Vietnam you have to use 'Absolute Asia'. we have just returned from our second time to Vietnam and the planning and arrangements they provided were...
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We loved absolutely everything!

May 2, 2019

We loved absolutely everything! I'm in serious danger of superlative overload here but the truth is, Tuan of Absolute Asia Travel created an outstanding trip. Our brief was to spend...
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Superb organisation throughout

May 2, 2019

Superb organisation throughout. This felt like a top class high priced trip in all respects except the cost. Although it was superficially a bit more expensive than some competitors, the...
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Fantastic and well-arranged

May 2, 2019

My tour was fantastic and well arranged by Sen with just our brief interactions as every handover went according to plan over 30-days in three countries and a bout 10...
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Peace of mind

May 2, 2019

Best part of our trip were the tours organized and peace of mind we had. All the hotels were very nice and the staff very professional. The tours organized were...
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Excellent service from start to finish

May 2, 2019

Excellent service from start to finish! I booked a 3D/2N tour from Hanoi to PuLuong and everything went very well: smooth on-time transfers, nice hotel, good guide constantly taking care...
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Cambodia and Vietnam tour

May 2, 2019

We took a 9 day tour of Cambodia and Vietnam through Absolute Asia Travel. The whole trip was well planned and managed. Tour guide was always on time in both...
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Fantastic service and attention to details

May 2, 2019

They were great in understanding exactly what we needed and proposing the most appropriate options. Their attention to details was remarkable, and the small gifts I got all along the...
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Southeast Asia Private Tour for Two

May 2, 2019

We were pleased with Absolute Asia Travel right from our first contact. We expressed our interest through Trip.me and within 30 minutes we were on the phone with a travel agent in...
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about us?”

Our Key Travel Specialists

Ms. Huyen

Travel Specialist

Ms. Thu Anh

Travel Specialist

Ms. Hong

Travel Specialist

Ms. Nhung

Travel Specialist

Mr. Tuan

Travel Specialist

Frequently Asked Questions

Accommodation
Amendments
Cancellation
Fast Track Services
Most FAQs
Payment
Planning your trip
Problems & Concerns
Reservation
Transportation
Traveling with Children
Visa
Weather
Preferred hotel not available?

We always ensure that the hotel you asked for is indeed available for you. Yet, in case something you wanted is not available, we will inform you within 24 hours of order placement. Further, to reduce the inconvenience, we will suggest alternatives to you.

What is Double room?

Double Room: a room with a large bed ideally for a couple.

What is ROH?

It means Run of House. Normally, the room of lowest category is considered as ROH. For example, Standard and Superior room.

What is Single room?

Single room is a room with a single bed for 1 person only. In Vietnam, Cambodia, Laos, Myanmar, Thailand, we often use a Double room or a Twin room for sole use as true single room is not available in Southeast Asia.

What is Triple Room?

Triple room can be a twin or double room with an extra bed.

What is Twin room?

Twin Room is a room with a pair of single beds for 2 persons. Some five-star hotels might offer 2 queen-sized beds or king-sized bed.

Can I change my tour details after confirmation?

Once the official payment has been made, changes in tour details should be requested via email (info@absoluteasiatravel.com or email of the staff processing your booking), and is subject to a surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other)

Policy in case weather turns bad or unavailable services?

In case your tours (services) cancel due to poor weather or unavailable services. It’ll be…  

• Full refund applied if the tour is canceled before departure.
• Partly refund for un-used service(s) if the tour is canceled after departure. 
• Cost will be calculated and informed right at the time of cancellation notice.

Preferred hotel not available?

We always ensure that the hotel you asked for is indeed available for you. Yet, in case something you wanted is not available, we will inform you within 24 hours of order placement. Further, to reduce the inconvenience, we will suggest alternatives to you.

How to cancel my booking?

When you want to cancel a booking, please send a cancellation request by writing an email. We do not accept a cancellation by phone. Please read carefully our cancellation policy at Booking Terms and Conditions at this link: https://absoluteasiatravel.com/booking-conditions/

Notice: we ONLY accept cancellation in writing by email or fax, NOT by phone.

Policy in case weather turns bad or unavailable services?

In case your tours (services) cancel due to poor weather or unavailable services. It’ll be…  

• Full refund applied if the tour is canceled before departure.
• Partly refund for un-used service(s) if the tour is canceled after departure. 
• Cost will be calculated and informed right at the time of cancellation notice.

Where do I find the cancellation policy of a tour?

The cancellation policy of each tour is different from others.  Please read more about our general cancellation policy at: Terms & Conditions

Visa on Arrival Assistance Service (Visa Fast Track)

Visa on Arrival Assistance Service (For picking up visa on arrival at airports)

To avoid wasting time and a long queue at immigration check-point at Vietnam Airports, we offer the Visa on Arrival Assistant Service. With this service, our representative will greet you right after your landing and will assist all procedures until you get your visa stamped.

Our service functions at three international airports in Vietnam for the passengers of all flights. Standard fee is US$25 per person. Please inquire us for the updated prices.

Note:
– Supplement for late arrival (after 22.00) and early arrival (before 06.00): US$10 per person
– Other online platforms, travel forums call this service is fast-track service. However, we view it is just part of the whole airport fast track services that we offer as below.

Who should use this service?

This service is highly recommended for the following groups:
–  Those who enters Vietnam the first time
–  Those who needs to speed stamping process up at Vietnam airport
–  Those who enters Vietnam and bring goes along with kids
–  Those who travels in a big group
–  Pregnant women
–  Disable people

How VOA Assistant Service Run?

Step 1: In the Vietnam Visa application form, please inform us of your exact flight number and arrival time (Vietnam Time: GMT+7). If your flight is changed, please notify us at least as soon as you could before your landing via email sales@absoluteasiatravel.com or call our hotline number +84 989 695 371.

Step 2: Right after landing, our representative will greet you just before you enter the Arrival Hall with our welcome-board. In case of early landing, you cannot find our representative, please call our Hotline number +84 989 695 371.

Step 3: Our representative will collect your visa approval letter, passport, 2 passport size photos (4x6cm) and Entry & Exit form and stamping fee (US$25/ person for single entry, and US$50/ person for multiple entry one month visa) for doing your entry procedure. She/ he will do all necessary procedures until your visa gets stamped (5-10 min. only).

Step 4: Get your passport back with the Vietnam Visa stamped from our representative.

Refund policy 48 working hours: Please confirm with us your flight details at least 48 working hours in advance so that we can arrange assistant service for you smoothly. In case we don’t have the correct flight number and arrival time, no refund will be done if you are not picked up at the airport.

Do we have to tip?

Tipping is a thorny issue. As a principle and general guidance, our tour guides and all of our service men and women are advised not to ask for tips. That means, their friendly attitude towards you will not depend on you tipping them or nor tipping them. A the same time, if you feel like it, they won’t say no to any tip you decide to give.

Is it safe to travel to Vietnam?

Vietnam is known as one of the safest vacation destination of the World with very low of crime. However, we still recommend our clients to be careful with their own properties by putting their important paper and valuable items in hotel safety boxes, going out with limited amount of cash and jewelry wares to prevent from being snatched or pick-pocketed in the busy or quiet streets. That happens sometimes in the big cities.

Is there any discount for children?

Children under 12 years old may enjoy discounts in accommodation, air tickets and meals. As the discount rate for kids varies from hotels, restaurants and airline companies, you are advised to provide us with detailed information about number of kids traveling and their ages to get the exact discounts applied.

Is there any free time during a tour?

Yes, you’re in control of your time during the tour with us and we allow the balance of touring time and free time so you will enjoy the tour at its best.

Is there someone to pick me up at airport?

Most our tour packages include airport pick up service but few don’t, so please check if your airport transfer included or not on our services voucher or confirmation file with your travel specialist

What about disabled and pregnant tourists?

Disabilities or pregnancy of tourists joining the tour should be informed to us as the booking is made. All possible assistance during your trip will be advised, and also subject to surcharge. We will not be held liable if such information is not informed in advance.

What is the ability of the tour guide like?

Our tour guides are well trained, experienced and certificated as a International Tour Guide, granted by Vietnam National Administration of Tourism. We monitor feedback and if their feedback rates fall below 8/10. we will not use that guide till improvement.

What is the maximum weight for check-in luggage with domestic flights?
Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:
+The maximum weight for each piece of hand baggage is 10kg/22lbs.
+The total weight of hand baggage item(s), plus one accessory must not exceed:
-For Economy class: 12kg/26lbs (including one hand baggage item and one accessory)
-For Premium Economy/Business class: 18kg/40lbs (including two hand baggage items and one accessory)
+The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
+The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.
 
In addition to hand baggage item(s) and an accessory, passengers may take some  personal items on board without a fee.
 
 
Important Notice:
If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.
 
 
CHECKED BAGGAGE
The maximum weight of each piece must follow:
 
+23kg/50lb for Economy/ Premium Economy class
+32kg/70lb for Business class
 
The total dimension (width + height + depth) of each piece must not exceed 158cm/62in.
 
 
Important Notice:
If the weight of a piece of checked baggage exceeds the above standard, passengers will be required to re-pack their baggage and pay an excess baggage fee or consider sending their baggage as cargo.
 
Please contact your chosen airlines for the most updated information.
Please refer to Vietnam Airlines’s policy for baggage as following
 
 
HAND BAGGAGE
Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:
+The maximum weight for each piece of hand baggage is 10kg/22lbs.
+The total weight of hand baggage item(s), plus one accessory must not exceed:
-For Economy class: 12kg/26lbs (including one hand baggage item and one accessory)
-For Premium Economy/Business class: 18kg/40lbs (including two hand baggage items and one accessory)
+The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
+The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.
 
In addition to hand baggage item(s) and an accessory, passengers may take some  personal items on board without a fee.
 
 
Important Notice:
If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.
 
 
CHECKED BAGGAGE
The maximum weight of each piece must follow:
 
+23kg/50lb for Economy/ Premium Economy class
+32kg/70lb for Business class
 
The total dimension (width + height + depth) of each piece must not exceed 158cm/62in.
 
 
Important Notice:
If the weight of a piece of checked baggage exceeds the above standard, passengers will be required to re-pack their baggage and pay an excess baggage fee or consider sending their baggage as cargo.
 
Please contact your chosen airlines for the most updated information.
What payment methods do you accept?

We can accept payment by credit cards online through Onepay (like Paypal) which represents Master Cards in Vietnam. You can use MasterCards, Visa, Dinner Club, or American Express. We can also accept other payment methods such as bank transfer, Western Union or Paypal.

Please check more information about our payment methods at https://absoluteasiatravel.com/term-condition.html or with your travel specialist for further assistance

What type of vehicles used for our tours

Vehicles Used for Our Tours

We use modern cars, minibus and coaches for all of our tours. Most are of recent vintage (2018-2022), are air conditioned, and have cooler to chill drinks. The latest additions to our fleet is the Toyota Innova (7 seaters). We always provide a larger vehicles so you will have ample room to relax; our drivers are selected for their driving ability and knowledge.

Here are few examples of vehicles used for your tours:

We seat the driver and tour guide in the front and seat up to two passengers in the rear. This car is often used for our private transfers for two passengers and the luggage is put in the booth (Our Toyota Altis/Toyota Vios are of 2018 and 2022 make) Toyota Innova (7 seaters). We seat the driver and tour guide in the front and seat up to three passengers in the rear. While there are two more supplementary seats in the rear, these are often folded down and used for luggage. (Our Everests are of 2018 and 2022 make)

This comfortable minibus is ideal for large family or small groups; It will is used for up to eight people and their luggage. The Ford Transit 16 seaters is the most frequented used for a group from 4-8 persons.We also use this vehicle to support cycling tours for for a group from 2-5 cyclists.

Huyndai County (29 seaters)We use this comfortable coach for up to 15 guests together with their luggage for private tours. Some mid-range cruise operators use this one as shuttle bus Hanoi – Halong Bay and the total passengers might go up to 20 people.

We use this comfortable coach for up to 35 guests together with their luggage for private tours. For larger group of less than 45 guests who would like all passengers on the same coach, then we will arrange an extra vehicle to transport luggage.

Can I trust in One Pay System?

Payment portal system of OnePAY is trusted by big banks in the world such as ANZ, HSBC AND ICICI. OnePAY payment portal meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB. You can find more information about this system by its website: http://onepay.vn. Most travel companies in Vietnam use the system to accept payment by credit card.

Do I need to pay the deposit?

The deposit is required to guarantee your reservation (tours, hotels, transfer, …etc). After received your deposit, we’re going to reserve the services for you. So the deposit is required to secure your booking.

Normally, 20% of total cost will be required for deposit at the time of booking.

For some urgent cases or type of promotion or booking of luxurious hotel, cruise boats, we might require full payment at the time of booking.

How about the credit card refund?

All credit card refunds will be processed in a timely manner. The refunds processing depends on your billing cycle with the credit card company. Once the refund instructions leave our office it can take from 12-30 working days for the proceeds to arrive in your account.

Please note that the refunds will be made in the form of a credit to your card account.

How to pay by credit card via Onepay.vn?

We securely connects with OnePay Payment Gateway to accept Online Card Payment https://www.onepay.vn. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).

We need following information from your side so that we’ll make payment link

+ Your full names (as on your passport)

+ Email that linked to the credit card

+ Billing address for receiving monthly bank statement

When you receive a payment link from us, please click the link to open it or paste the link on address bar in your web browser.

There’re 3 steps involved making payment with Onepay.vn as below:

Step 1: Click accept and check-out

Step 2: Fill out your credit card and Billing information

Step 3: Once payment is made successfully, you will get a copy of the invoice to your email inbox

At the same time, we also receive notification from Onepay

What payment methods do you accept?

We can accept payment by credit cards online through Onepay (like Paypal) which represents Master Cards in Vietnam. You can use MasterCards, Visa, Dinner Club, or American Express. We can also accept other payment methods such as bank transfer, Western Union or Paypal.

Please check more information about our payment methods at https://absoluteasiatravel.com/term-condition.html or with your travel specialist for further assistance

When is my final payment due?

Final payments are due 30 days prior to your travel date. Your e-mail confirmation and the invoice you will receive in the mail will indicate the actual final payment date for your trip. We will contact you prior to the final payment date as a reminder. Regardless of booking made within 30 days, full payment shall be required.

When will my booking be firmly confirmed?

As soon as accepting to book the services with us, you have to pay the deposit for the services. In the mean time, we’ll make provisional reservation for you. Once we received your deposit notification, we’ll make firm reservation for your services straightaway – this mean your reservation is firmly confirmed with a confirmation file.

When all of the services are reserved successfully, we will update to you and send you other useful information such as travel guide, travel tips,…

If the services were fully booked (maybe booked by someone else while booking is under processed because some tour operators don’t allow blocking policy), we will inform you and suggest similar options. In case you no longer want to book these alternatives, we will refund all of the deposit amount.

Can I change my tour details after confirmation?

Once the official payment has been made, changes in tour details should be requested via email (info@absoluteasiatravel.com or email of the staff processing your booking), and is subject to a surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other)

Can you suggest a good beach in Southern Vietnam for beach break?

I suggest you travel to Mui Ne which is about 200 km (5 hour-drive) to the northeast of Ho Chi Minh City. It’s now one of the most popular beach resorts in the central of Vietnam with huge rolling dunes at the end of an 18km white sand beach. There is a good range of hotels on the beach, some offering accommodation in bamboo villas and bungalows. There are also plenty of restaurants along the beach road – a mixture of Vietnamese and international.

Disabled people traveling with wheel chair?

For people with wheelchairs, we will need some very special care, especially with transportation, as well as at some sites with tough grounds. Normally a private transport is arranged and a porter at some sites is needed.  Please contact our consultants to have had some experience in these cases.

Do I need any vaccination for entering Vietnam?

No, you don’t if you travel to popular cities in Vietnam. However, it is advisable that precautionary measures be taken against cholera, malaria, hepatitis A & B, typhoid and tuberculosis.

How can I know that your travel agents’ registration number is genuine?

You can find further information about us as following:

1. Our International tour operator license was issued by VNAT – Vietnam National Administration of Tourism – the governmental office of tourism of Vietnam. This license is a certification of Absolute Asia Travel’s bond at an approved bank to guarantee financial security in respect of customers’ advanced payments as well as the quality of travel services.

For further information, you can check with VNAT – Vietnam National Administration of Tourism (a governmental office of tourism of Vietnam). Please mail to: titc@vietnamtourism.gov.vn or call at +84 24 3944 7571

2. We’re also members of following Associations in Vietnam: Vietnam Tourism Association (VITA) and Vietnam Society of Travel Agents (VISTA) (it’s in Vietnamese but you can see us and our Head Office information there)
http://www.vista.net.vn/hoi-vien/cong-ty-co-phan-du-lich-absolute-asia.html
http://patavietnam.org/index.php/items/7807
https://tourism.hanoi.gov.vn/travel-management/international-tour-operators/cong-ty-co-phan-du-lich-absolute-asia.html

You can also compare the international tour operator number on those site and the one of our main website at https://absoluteasiatravel.com/why-us/

3. We can put you in touch with a couple of our previous clients so you can contact them to learn more about us. If you prefer this option, we will ask for their permission first and then send you the contact details.

4. Once you book services with us, you can send an email to our partner/ suppliers and find out if your services have been booked by us or not.

How to book a tour, services with you?

Step 1: Send us your inquiry
If you like any of tours, services the booking form is available at that page. Please send us an inquiry so we can check the availability for you. In case the service is not available, we will recommend you another one or ask for further information from you to find out the suitable service for you most. You can also use the contact us form (at the top right corner of our website)  or customize form at https://absoluteasiatravel.com/request-a-custom-tour/ if you are not sure what tour to go with.

Step 2: Passenger’s Information
Send your personal information for making payment link (if you pay by credit card) and over night registration if you book Halong Bay and Mekong River Cruises. We’ll send you travel registration form with information as bellow:  

*Title (Mr, Mrs, Miss, Ms)
*Full name as it appears on the passport
*Nationality/Country of residence
*Date of birth
*Expiry date of Vietnam entry visa (If the nationality holder does not need to apply for the visa, entry date and exit date are required)

Step 3: Payment
After you agree on what tours/ services to take, we’ll send you invoice and payment instruction for you to choose methods of payment (https://absoluteasiatravel.com/term-condition.html) then 20% deposit (if your departing date is more than 30 days from your booking date) and full payment (if your departing date is less than 30 days from your booking date). 

After your money credit into our bank account (normally 2 – 5 working days) we’ll send you receipt/ confirmation file.

Your booking will be completed then and you can check the booking status directly with our suppliers if you would like!

I am solo female traveler, what should I be aware?

Generally, solo travelers having very safe environmental in Vietnam. At the time of writing, we have not heard any reports on harassment problem or anything like that in Vietnam. And you will surely discover that Vietnamese are very welcoming, warm hearted and helpful.

Is there any free time during a tour?

Yes, you’re in control of your time during the tour with us and we allow the balance of touring time and free time so you will enjoy the tour at its best.

What are the UNESCO World Heritages in Vietnam?
  • Cultural (5)
  1. Central Sector of the Imperial Citadel of Thang Long – Hanoi (2010)
  2. Citadel of the Ho Dynasty (2011)
  3. Complex of Hue Monuments (1993)
  4. Hoi An Ancient Town (1999)
  5. My Son Sanctuary (1999)
  • Natural (2)
  1. Ha Long Bay (1994, 2000)
  2. Phong Nha-Ke Bang National Park (2003, 2015)
  • Mixed (1)
  1. Trang An Landscape Complex (2014)

Besides these 7 World Heritage Sites, there are also other UNESCO recognized heritages in Vietnam. These are:

Hue Royal Court Music – recognized as World Oral History Treasure and Intangible Culture in 2003
Tay Nguyen Gong Music – recognized as masterpiece of the oral and intangible culture of humanity in 2005
Bac Ninh “Quan Ho” Folk Singing – recognized as Intangible Cultural Heritage in 2009
Ca Tru Singing – recognized as Intangible Cultural Heritage in 2009
Xoan Singing – recognized as Intangible Cultural Heritage in 2011

Other sites in Vietnam are listed as World Biosphere reserve: Can Gio Mangrove (2000), Cat Tien national park (2001), Mui Ca Mau (2009), Cham Island (2009)

What if we have small children traveling with us?

For shared rooms with their parents, normally a child under 4 years old is free of charge. If an extra bed for your child is needed it would result in some additional costs.  We recommend you to arrange a private tour just for your family, thus giving you and your family more room and comfort during van transportation and flexibility in your tour itinerary.  It is the best to consult with your doctors before you bring your newborns or infants traveling to Vietnam.  Before traveling, please talk with our consultants to figure out how you will manage all the baby gear at all the sites.

What type of vehicles used for our tours

Vehicles Used for Our Tours

We use modern cars, minibus and coaches for all of our tours. Most are of recent vintage (2018-2022), are air conditioned, and have cooler to chill drinks. The latest additions to our fleet is the Toyota Innova (7 seaters). We always provide a larger vehicles so you will have ample room to relax; our drivers are selected for their driving ability and knowledge.

Here are few examples of vehicles used for your tours:

We seat the driver and tour guide in the front and seat up to two passengers in the rear. This car is often used for our private transfers for two passengers and the luggage is put in the booth (Our Toyota Altis/Toyota Vios are of 2018 and 2022 make) Toyota Innova (7 seaters). We seat the driver and tour guide in the front and seat up to three passengers in the rear. While there are two more supplementary seats in the rear, these are often folded down and used for luggage. (Our Everests are of 2018 and 2022 make)

This comfortable minibus is ideal for large family or small groups; It will is used for up to eight people and their luggage. The Ford Transit 16 seaters is the most frequented used for a group from 4-8 persons.We also use this vehicle to support cycling tours for for a group from 2-5 cyclists.

Huyndai County (29 seaters)We use this comfortable coach for up to 15 guests together with their luggage for private tours. Some mid-range cruise operators use this one as shuttle bus Hanoi – Halong Bay and the total passengers might go up to 20 people.

We use this comfortable coach for up to 35 guests together with their luggage for private tours. For larger group of less than 45 guests who would like all passengers on the same coach, then we will arrange an extra vehicle to transport luggage.

Which place you recommend for family travel in Vietnam?

For Vietnam tours, Vietnam travel for family, you should consider spending some time in Hoi An Ancient Town, located about 35 km southeast of Danang. It retains the original street and many of its buildings. Hoi An is also famous for its many restaurants offering both local and Vietnamese specialties. The standard is high, and the prices inexpensive. It’s also a good place for shopping, especially for silk material and garments. Most of the silk shops are just outside the boundaries of the Ancient Towns – most can turn material into a tailor-made garment within 24 hours. One of its highlight is Cua Dai beach, which is 5 km out of Hoi An. Cua Dai Beach is a pleasant white sand beach and can be easily reached by bicycle from Hoi An.

Can I change my tour details after confirmation?

Once the official payment has been made, changes in tour details should be requested via email (info@absoluteasiatravel.com or email of the staff processing your booking), and is subject to a surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other)

Can I enter Vietnam earlier or later than my granted arrival date in visa approval letter?

No, you can not. You need to enter Vietnam WITHIN approval dates as mentioned in your visa approval letter.

Can I travel without the visa approval letter?

No, you cannot. In order to board the plane, you must show the approval letter to the airlines. This letter is also compulsory in order for you to get the visa at the Vietnam airport. Therefore, we recommend that you leave plenty of time to apply for the visa to avoid having to delay or change your flight.

Disabled people traveling with wheel chair?

For people with wheelchairs, we will need some very special care, especially with transportation, as well as at some sites with tough grounds. Normally a private transport is arranged and a porter at some sites is needed.  Please contact our consultants to have had some experience in these cases.

I am solo female traveler, what should I be aware?

Generally, solo travelers having very safe environmental in Vietnam. At the time of writing, we have not heard any reports on harassment problem or anything like that in Vietnam. And you will surely discover that Vietnamese are very welcoming, warm hearted and helpful.

I’m from the United States. Will I face any hostility because of the war?

You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future – the war is history. We warmly welcome people from all countries and races.

Is it safe to go out late in Vietnam?

Is it safe to go out late in Vietnam? Vietnam is a pretty safe place, but going out late is not a good idea, especially alone. Though serious crime against foreigners is rare, pick-pocketing and purse-snatching has increased in recent years. Like any where else, it is always wise to be cautious especially when you are in a crowded place. Is it safe to go out late in Vietnam?

Is it safe to travel to Vietnam?

Vietnam is known as one of the safest vacation destination of the World with very low of crime. However, we still recommend our clients to be careful with their own properties by putting their important paper and valuable items in hotel safety boxes, going out with limited amount of cash and jewelry wares to prevent from being snatched or pick-pocketed in the busy or quiet streets. That happens sometimes in the big cities.

What about disabled and pregnant tourists?

Disabilities or pregnancy of tourists joining the tour should be informed to us as the booking is made. All possible assistance during your trip will be advised, and also subject to surcharge. We will not be held liable if such information is not informed in advance.

What happens to my tour booking if my flight is delayed?

Please inform us as soon as possible so that we can update to guide/ driver and hotels accordingly. We try our best to offer you the similar ground services.

What if I change my flight and arrive at another airport in Vietnam?

Visa on arrival works at any of following international airports in Vietnam: Tan Son Nhat (in Ho Chi Minh City); Noi Bai (in Hanoi) Da Nang (in Da Nang City), Cam Ranh (in Nha Trang), Phu Quoc in Phu Quoc Island. There is no problem with switching between these airports.

Where do I find the cancellation policy of a tour?

The cancellation policy of each tour is different from others.  Please read more about our general cancellation policy at: Terms & Conditions

Can I change my tour details after confirmation?

Once the official payment has been made, changes in tour details should be requested via email (info@absoluteasiatravel.com or email of the staff processing your booking), and is subject to a surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other)

How can I know that your travel agents’ registration number is genuine?

You can find further information about us as following:

1. Our International tour operator license was issued by VNAT – Vietnam National Administration of Tourism – the governmental office of tourism of Vietnam. This license is a certification of Absolute Asia Travel’s bond at an approved bank to guarantee financial security in respect of customers’ advanced payments as well as the quality of travel services.

For further information, you can check with VNAT – Vietnam National Administration of Tourism (a governmental office of tourism of Vietnam). Please mail to: titc@vietnamtourism.gov.vn or call at +84 24 3944 7571

2. We’re also members of following Associations in Vietnam: Vietnam Tourism Association (VITA) and Vietnam Society of Travel Agents (VISTA) (it’s in Vietnamese but you can see us and our Head Office information there)
http://www.vista.net.vn/hoi-vien/cong-ty-co-phan-du-lich-absolute-asia.html
http://patavietnam.org/index.php/items/7807
https://tourism.hanoi.gov.vn/travel-management/international-tour-operators/cong-ty-co-phan-du-lich-absolute-asia.html

You can also compare the international tour operator number on those site and the one of our main website at https://absoluteasiatravel.com/why-us/

3. We can put you in touch with a couple of our previous clients so you can contact them to learn more about us. If you prefer this option, we will ask for their permission first and then send you the contact details.

4. Once you book services with us, you can send an email to our partner/ suppliers and find out if your services have been booked by us or not.

How to book a tour, services with you?

Step 1: Send us your inquiry
If you like any of tours, services the booking form is available at that page. Please send us an inquiry so we can check the availability for you. In case the service is not available, we will recommend you another one or ask for further information from you to find out the suitable service for you most. You can also use the contact us form (at the top right corner of our website)  or customize form at https://absoluteasiatravel.com/request-a-custom-tour/ if you are not sure what tour to go with.

Step 2: Passenger’s Information
Send your personal information for making payment link (if you pay by credit card) and over night registration if you book Halong Bay and Mekong River Cruises. We’ll send you travel registration form with information as bellow:  

*Title (Mr, Mrs, Miss, Ms)
*Full name as it appears on the passport
*Nationality/Country of residence
*Date of birth
*Expiry date of Vietnam entry visa (If the nationality holder does not need to apply for the visa, entry date and exit date are required)

Step 3: Payment
After you agree on what tours/ services to take, we’ll send you invoice and payment instruction for you to choose methods of payment (https://absoluteasiatravel.com/term-condition.html) then 20% deposit (if your departing date is more than 30 days from your booking date) and full payment (if your departing date is less than 30 days from your booking date). 

After your money credit into our bank account (normally 2 – 5 working days) we’ll send you receipt/ confirmation file.

Your booking will be completed then and you can check the booking status directly with our suppliers if you would like!

When will my booking be firmly confirmed?

As soon as accepting to book the services with us, you have to pay the deposit for the services. In the mean time, we’ll make provisional reservation for you. Once we received your deposit notification, we’ll make firm reservation for your services straightaway – this mean your reservation is firmly confirmed with a confirmation file.

When all of the services are reserved successfully, we will update to you and send you other useful information such as travel guide, travel tips,…

If the services were fully booked (maybe booked by someone else while booking is under processed because some tour operators don’t allow blocking policy), we will inform you and suggest similar options. In case you no longer want to book these alternatives, we will refund all of the deposit amount.

What is the maximum weight for check-in luggage with domestic flights?
Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:
+The maximum weight for each piece of hand baggage is 10kg/22lbs.
+The total weight of hand baggage item(s), plus one accessory must not exceed:
-For Economy class: 12kg/26lbs (including one hand baggage item and one accessory)
-For Premium Economy/Business class: 18kg/40lbs (including two hand baggage items and one accessory)
+The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
+The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.
 
In addition to hand baggage item(s) and an accessory, passengers may take some  personal items on board without a fee.
 
 
Important Notice:
If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.
 
 
CHECKED BAGGAGE
The maximum weight of each piece must follow:
 
+23kg/50lb for Economy/ Premium Economy class
+32kg/70lb for Business class
 
The total dimension (width + height + depth) of each piece must not exceed 158cm/62in.
 
 
Important Notice:
If the weight of a piece of checked baggage exceeds the above standard, passengers will be required to re-pack their baggage and pay an excess baggage fee or consider sending their baggage as cargo.
 
Please contact your chosen airlines for the most updated information.
Please refer to Vietnam Airlines’s policy for baggage as following
 
 
HAND BAGGAGE
Hand baggage includes hand baggage item(s) and one accessory. For safety reasons, the weight and dimensions must follow:
+The maximum weight for each piece of hand baggage is 10kg/22lbs.
+The total weight of hand baggage item(s), plus one accessory must not exceed:
-For Economy class: 12kg/26lbs (including one hand baggage item and one accessory)
-For Premium Economy/Business class: 18kg/40lbs (including two hand baggage items and one accessory)
+The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).
+The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.
 
In addition to hand baggage item(s) and an accessory, passengers may take some  personal items on board without a fee.
 
 
Important Notice:
If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked.
 
 
CHECKED BAGGAGE
The maximum weight of each piece must follow:
 
+23kg/50lb for Economy/ Premium Economy class
+32kg/70lb for Business class
 
The total dimension (width + height + depth) of each piece must not exceed 158cm/62in.
 
 
Important Notice:
If the weight of a piece of checked baggage exceeds the above standard, passengers will be required to re-pack their baggage and pay an excess baggage fee or consider sending their baggage as cargo.
 
Please contact your chosen airlines for the most updated information.
What type of vehicles used for our tours

Vehicles Used for Our Tours

We use modern cars, minibus and coaches for all of our tours. Most are of recent vintage (2018-2022), are air conditioned, and have cooler to chill drinks. The latest additions to our fleet is the Toyota Innova (7 seaters). We always provide a larger vehicles so you will have ample room to relax; our drivers are selected for their driving ability and knowledge.

Here are few examples of vehicles used for your tours:

We seat the driver and tour guide in the front and seat up to two passengers in the rear. This car is often used for our private transfers for two passengers and the luggage is put in the booth (Our Toyota Altis/Toyota Vios are of 2018 and 2022 make) Toyota Innova (7 seaters). We seat the driver and tour guide in the front and seat up to three passengers in the rear. While there are two more supplementary seats in the rear, these are often folded down and used for luggage. (Our Everests are of 2018 and 2022 make)

This comfortable minibus is ideal for large family or small groups; It will is used for up to eight people and their luggage. The Ford Transit 16 seaters is the most frequented used for a group from 4-8 persons.We also use this vehicle to support cycling tours for for a group from 2-5 cyclists.

Huyndai County (29 seaters)We use this comfortable coach for up to 15 guests together with their luggage for private tours. Some mid-range cruise operators use this one as shuttle bus Hanoi – Halong Bay and the total passengers might go up to 20 people.

We use this comfortable coach for up to 35 guests together with their luggage for private tours. For larger group of less than 45 guests who would like all passengers on the same coach, then we will arrange an extra vehicle to transport luggage.

Is there any discount for children?

Children under 12 years old may enjoy discounts in accommodation, air tickets and meals. As the discount rate for kids varies from hotels, restaurants and airline companies, you are advised to provide us with detailed information about number of kids traveling and their ages to get the exact discounts applied.

What if we have small children traveling with us?

For shared rooms with their parents, normally a child under 4 years old is free of charge. If an extra bed for your child is needed it would result in some additional costs.  We recommend you to arrange a private tour just for your family, thus giving you and your family more room and comfort during van transportation and flexibility in your tour itinerary.  It is the best to consult with your doctors before you bring your newborns or infants traveling to Vietnam.  Before traveling, please talk with our consultants to figure out how you will manage all the baby gear at all the sites.

Which place you recommend for family travel in Vietnam?

For Vietnam tours, Vietnam travel for family, you should consider spending some time in Hoi An Ancient Town, located about 35 km southeast of Danang. It retains the original street and many of its buildings. Hoi An is also famous for its many restaurants offering both local and Vietnamese specialties. The standard is high, and the prices inexpensive. It’s also a good place for shopping, especially for silk material and garments. Most of the silk shops are just outside the boundaries of the Ancient Towns – most can turn material into a tailor-made garment within 24 hours. One of its highlight is Cua Dai beach, which is 5 km out of Hoi An. Cua Dai Beach is a pleasant white sand beach and can be easily reached by bicycle from Hoi An.

Can I enter Vietnam earlier or later than my granted arrival date in visa approval letter?

No, you can not. You need to enter Vietnam WITHIN approval dates as mentioned in your visa approval letter.

Can I travel without the visa approval letter?

No, you cannot. In order to board the plane, you must show the approval letter to the airlines. This letter is also compulsory in order for you to get the visa at the Vietnam airport. Therefore, we recommend that you leave plenty of time to apply for the visa to avoid having to delay or change your flight.

Can we enter Chau Doc from Cambodia with e-visa?

Yes, you can enter or exit Vietnam with e-visa if you travel by waterway from Phnom Penh to Chau Doc or vice versa.

Vĩnh Xương (Tan Chau, An Giang Province) is the location of an international border crossing with Cambodia, with the official name Sông Tiền. Its counterpart across the border is Khaorm Sam Nor Kaoh Roka border gate, Kandal Province, Cambodia. Besides conventional Vietnamese visas, this border crossing is also listed as a Vietnamese Evisa entry/exit point for foreigners.

Please list Song Tien Landport as your port of entry/exit. Kindly note that Song Tien landport is only valid for entry by river (via one of following cruises/ speed boats: BlueCruiser, Victoria Speedboat, Hang Chau Tourist Express, Jahan ship, AquaExpeditions, Mekong River Cruise, Jayavarman, AmaCruises)

You can find list of ports that allowed foreigners entering and exiting Vietnam by Vietnamese E-visa at https://evisa.xuatnhapcanh.gov.vn/documents/20181/163332/Danh+sách+cửa+khẩu/4ae61cd9-5bde-4df4-8be4-db36fc3f6704

Do I need a photo for VOA and if so, what is its size?

Yes, you do. However, photos are required upon arrival Vietnam’s airports only, so please remember to bring at least 2 photos of standard passport size (04×06 cm). 

Note: If you do not have time to prepare those photos before your departure, you can also get them taken at a Vietnamese airport for USD 5 or less per photo.

How can I pay Vietnam visa service fee and stamping fee?

For service fees, you can choose one of following options:

  • Using Credit/Debit card via Onepay.vn
  • Sending  money via Western Union
  • Sending money via Bank Transfer

We recommend you to pay by credit card securely online for the services. Please read our payment guidelines for further information. 

For stamping fee, you need to pay in cash (USD) directly to Immigration officer at Immigration Control Desk at airports

How do I receive my visa approval letter?

A colored scanned copy of the approval letter will be sent to you by email, so please make sure that you have provided us with the correct email address.

Notethe approval letter is in PDF format, so please make sure you have the latest version of AdobeAcrobat reader in order to open the file.

How long does it takes to get the approval letter?

Normally, the approval letter is processed within two (2) business days (excluding Saturday, Sunday and National Holidays). In urgent cases, your visa request can be processed within 4-8 working hours (excluding weekends and weekday evenings).

Notes: all applications must be submitted before 8:00 AM Vietnam time to have it finished by noon time at the earliest and 5:00 PM by the latest. All applications submitted after 2:00 PM will be held until the following business day.

How long in advance should I apply for a visa?

A Vietnamese visa application can be applied for 1 day to 6 months in advance. Although it takes only 2-3 working days to get your visa approved, it is strongly advised that you apply for a Vietnamese visa 1 – 2 weeks before your arrival date to avoid any payment or other administrative problems.

Vietnam Visa Exemption

Nationals of certain countries may visit Vietnam without visa for a period of time, hereunder is the list of countries and regions that have Visa Waiver arrangements with Vietnam.

As of January 2019, regular passport holders from 24 COUNTRIES below DO NOT need a tourist visa for Vietnam:

Countries Passport Required MAXIMUM STAY
Chile Yes less than 90 days
Cambodia Yes less than 30 days
Indonesia Yes less than 30 days
Kyrgyzstan Yes less than 30 days
Laos Yes less than 30 days
Malaysia Yes less than 30 days
Singapore Yes less than 30 days
Thailand Yes less than 30 days
Philippines Yes less than 21 days
Brunei Yes less than 14 days
Myanmar Yes less than 14 days
Belarus Yes less than 15 days
Denmark Yes less than 15 days
Finland Yes less than 15 days
France Yes less than 15 days
Germany Yes less than 15 days
Italy Yes less than 15 days
Japan Yes less than 15 days
Norway Yes less than 15 days
Russia Yes less than 15 days
South Korea Yes less than 15 days
Spain Yes less than 15 days
Sweden Yes less than 15 days
United Kingdom Yes less than 15 days

The above is provided for informational purposes only, please double check with the official authorities in your country before you go.

Last Updated: Dec 12, 2019

Visa on Arrival Assistance Service (Visa Fast Track)

Visa on Arrival Assistance Service (For picking up visa on arrival at airports)

To avoid wasting time and a long queue at immigration check-point at Vietnam Airports, we offer the Visa on Arrival Assistant Service. With this service, our representative will greet you right after your landing and will assist all procedures until you get your visa stamped.

Our service functions at three international airports in Vietnam for the passengers of all flights. Standard fee is US$25 per person. Please inquire us for the updated prices.

Note:
– Supplement for late arrival (after 22.00) and early arrival (before 06.00): US$10 per person
– Other online platforms, travel forums call this service is fast-track service. However, we view it is just part of the whole airport fast track services that we offer as below.

Who should use this service?

This service is highly recommended for the following groups:
–  Those who enters Vietnam the first time
–  Those who needs to speed stamping process up at Vietnam airport
–  Those who enters Vietnam and bring goes along with kids
–  Those who travels in a big group
–  Pregnant women
–  Disable people

How VOA Assistant Service Run?

Step 1: In the Vietnam Visa application form, please inform us of your exact flight number and arrival time (Vietnam Time: GMT+7). If your flight is changed, please notify us at least as soon as you could before your landing via email sales@absoluteasiatravel.com or call our hotline number +84 989 695 371.

Step 2: Right after landing, our representative will greet you just before you enter the Arrival Hall with our welcome-board. In case of early landing, you cannot find our representative, please call our Hotline number +84 989 695 371.

Step 3: Our representative will collect your visa approval letter, passport, 2 passport size photos (4x6cm) and Entry & Exit form and stamping fee (US$25/ person for single entry, and US$50/ person for multiple entry one month visa) for doing your entry procedure. She/ he will do all necessary procedures until your visa gets stamped (5-10 min. only).

Step 4: Get your passport back with the Vietnam Visa stamped from our representative.

Refund policy 48 working hours: Please confirm with us your flight details at least 48 working hours in advance so that we can arrange assistant service for you smoothly. In case we don’t have the correct flight number and arrival time, no refund will be done if you are not picked up at the airport.

What are the procedures upon arrival at Vietnam airport?

Upon arrival at the international airport, expect to fill in a simple form to fill in. Please remember to bring at least 2 passport-sized photos(04*06cm), 25 USD/person for stamp fee per person (1 month single) and 50 USD for the multiple entry. You can expect the process to take about 15 minutes-30 minutes in total.

Special Notes: Normally, it takes 15-30 minutes to get the visa stamp at Vietnam airport, however, sometimes it takes much longer (1.5-2hrs) due to the large number of arrivals.

Please keep in mind the following notes to save your time:
– Once you land, rush out as soon as possible to be the first come first serve
– Prepare all the required documents before you arrive (photos, on arrival forms) and exact amount that you need to pay for visa stamp fee in USD.

What if I change my flight and arrive at another airport in Vietnam?

Visa on arrival works at any of following international airports in Vietnam: Tan Son Nhat (in Ho Chi Minh City); Noi Bai (in Hanoi) Da Nang (in Da Nang City), Cam Ranh (in Nha Trang), Phu Quoc in Phu Quoc Island. There is no problem with switching between these airports.

What if my passport has expired?

To apply for a visa to Vietnam, your passport must have at least 6 month’s validity. Therefore, if your passport is about to expire, please get a new one before applying for your visa in order to avoid unwanted problems at the airport.

What is the difference between single entry visa and multiple entry visa in Vietnam?

Single entry visa: You are permitted to enter Vietnam ONCE during your visa validity. If you would like to re-enter you need to apply for multiple entry visa.

Multiple entry visa: You can enter and exit Vietnam many times as you want during your visa validity.

What is visa on arrival?

This is one of, if not, the quickest and cheapest way to get your visa for Vietnam. You just need to fill in our “Online Application Form”, pay the service fee, get your “Visa approval letter” within 2 working days and pick up your visa at your arrival airport (Noi Bai airport in Hanoi, Tan Son Nhat airport in Ho Chi Minh City, Danang airport in Danang, Cam Ranh airport in Nha Trang, Phu Quoc airport on Phu Quoc Island)

After we obtain the approval letter for you, we will forward you a copy by email. Copies of the same document will be forwarded on your behalf to Vietnam Immigration checkpoints at International Airports only. When you arrive in Viet Nam, the Immigration officers will have those documents ready and will be able to issue your entry visa quickly.

Policy in case weather turns bad or unavailable services?

In case your tours (services) cancel due to poor weather or unavailable services. It’ll be…  

• Full refund applied if the tour is canceled before departure.
• Partly refund for un-used service(s) if the tour is canceled after departure. 
• Cost will be calculated and informed right at the time of cancellation notice.

When is the best time to visit Centre of Vietnam?

We provides visitors with tours to Central Vietnam year round but December to March is the best time to visit the Central Highlands when conditions are usually dry and cool. We visited the region in late November when the weather was beautiful with fine, warm days and pleasant evenings. We had a few light showers as we headed north towards Hoi An. Along the central coast there is a rainy season from December to February. June to October tends to be very dry and hot.

When is the best time to visit North of Vietnam?

We provides visitors with tours to North of Vietnam year round but the best time to visit here is from October to April next year when it isn’t so humid. The weather turns quite cold and wet in January and this continues until March. The humidity can prove oppressive from May to the early September and there’s possibility of typhoon.

When is the best time to visit South of Vietnam?

We provides visitors with tours to South of Vietnam year round but December to April is the best time to visit the south of Vietnam. There are short downpours during the wet season from May to November but they tend to only last a short time so you can still enjoy a visit during these months (just go for lunch when you see the black clouds developing). The Mekong Delta can experience few flooding during this period