DAYSCan I trust in One Pay System?
Payment portal system of OnePAY is trusted by big banks in the world such as ANZ, HSBC AND ICICI. OnePAY payment portal meets standards of international financial system such … Read more
Archives: FAQs
How about the credit card refund?
All credit card refunds will be processed in a timely manner. The refunds processing depends on your billing cycle with the credit card company. Once the refund instructions leave … Read more
How to book a tour, services with you?
Step 1: Send us your inquiryIf you like any of tours, services the booking form is available at that page. Please send us an inquiry so we can check … Read more
What if my passport has expired?
To apply for a visa to Vietnam, your passport must have at least 6 month’s validity. Therefore, if your passport is about to expire, please get a new one … Read more
Do we have to tip?
Tipping is a thorny issue. As a principle and general guidance, our tour guides and all of our service men and women are advised not to ask for tips. … Read more
Do I need to pay the deposit?
The deposit is required to guarantee your reservation (tours, hotels, transfer, …etc). After received your deposit, we’re going to reserve the services for you. So the deposit is required … Read more
I am solo female traveler, what should I be aware?
Generally, solo travelers having very safe environmental in Vietnam. At the time of writing, we have not heard any reports on harassment problem or anything like that in Vietnam. … Read more
Policy in case weather turns bad or unavailable services?
In case your tours (services) cancel due to poor weather or unavailable services. It’ll be… • Full refund applied if the tour is canceled before departure.• Partly refund for … Read more
When will my booking be firmly confirmed?
As soon as accepting to book the services with us, you have to pay the deposit for the services. In the mean time, we’ll make provisional reservation for you. … Read more
Is there someone to pick me up at airport?
Most our tour packages include airport pick up service but few don’t, so please check if your airport transfer included or not on our services voucher or confirmation file … Read more
When is my final payment due?
Final payments are due 30 days prior to your travel date. Your e-mail confirmation and the invoice you will receive in the mail will indicate the actual final payment … Read more
How to pay by credit card via Onepay.vn?
We securely connects with OnePay Payment Gateway to accept Online Card Payment https://www.onepay.vn. All of your card information is processed through SSL protocol with international card security standard. Your … Read more