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Our Key Travel Specialists
Ms. Huyen
Travel Specialist
Ms. Thu Anh
Travel Specialist
Ms. Hong
Travel Specialist
Ms. Nhung
Travel Specialist
Mr. Tuan
Travel Specialist
Frequently Asked Questions
We always ensure that the hotel you asked for is indeed available for you. Yet, in case something you wanted is not available, we will inform you within 24 hours of order placement. Further, to reduce the inconvenience, we will suggest alternatives to you.
Double Room: a room with a large bed ideally for a couple.
It means Run of House. Normally, the room of lowest category is considered as ROH. For example, Standard and Superior room.
Single room is a room with a single bed for 1 person only. In Vietnam, Cambodia, Laos, Myanmar, Thailand, we often use a Double room or a Twin room for sole use as true single room is not available in Southeast Asia.
Triple room can be a twin or double room with an extra bed.
Twin Room is a room with a pair of single beds for 2 persons. Some five-star hotels might offer 2 queen-sized beds or king-sized bed.
Once the official payment has been made, changes in tour details should be requested via email (info@absoluteasiatravel.com or email of the staff processing your booking), and is subject to a surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other)
In case your tours (services) cancel due to poor weather or unavailable services. It’ll be…
• Full refund applied if the tour is canceled before departure.
• Partly refund for un-used service(s) if the tour is canceled after departure.
• Cost will be calculated and informed right at the time of cancellation notice.
We always ensure that the hotel you asked for is indeed available for you. Yet, in case something you wanted is not available, we will inform you within 24 hours of order placement. Further, to reduce the inconvenience, we will suggest alternatives to you.
When you want to cancel a booking, please send a cancellation request by writing an email. We do not accept a cancellation by phone. Please read carefully our cancellation policy at Booking Terms and Conditions at this link: https://absoluteasiatravel.com/booking-conditions/
Notice: we ONLY accept cancellation in writing by email or fax, NOT by phone.
In case your tours (services) cancel due to poor weather or unavailable services. It’ll be…
• Full refund applied if the tour is canceled before departure.
• Partly refund for un-used service(s) if the tour is canceled after departure.
• Cost will be calculated and informed right at the time of cancellation notice.
The cancellation policy of each tour is different from others. Please read more about our general cancellation policy at: Terms & Conditions
Visa on Arrival Assistance Service (For picking up visa on arrival at airports)
To avoid wasting time and a long queue at immigration check-point at Vietnam Airports, we offer the Visa on Arrival Assistant Service. With this service, our representative will greet you right after your landing and will assist all procedures until you get your visa stamped.
Our service functions at three international airports in Vietnam for the passengers of all flights. Standard fee is US$25 per person. Please inquire us for the updated prices.
Note:
– Supplement for late arrival (after 22.00) and early arrival (before 06.00): US$10 per person
– Other online platforms, travel forums call this service is fast-track service. However, we view it is just part of the whole airport fast track services that we offer as below.
Who should use this service?
This service is highly recommended for the following groups:
– Those who enters Vietnam the first time
– Those who needs to speed stamping process up at Vietnam airport
– Those who enters Vietnam and bring goes along with kids
– Those who travels in a big group
– Pregnant women
– Disable people
How VOA Assistant Service Run?
Step 1: In the Vietnam Visa application form, please inform us of your exact flight number and arrival time (Vietnam Time: GMT+7). If your flight is changed, please notify us at least as soon as you could before your landing via email sales@absoluteasiatravel.com or call our hotline number +84 989 695 371.
Step 2: Right after landing, our representative will greet you just before you enter the Arrival Hall with our welcome-board. In case of early landing, you cannot find our representative, please call our Hotline number +84 989 695 371.
Step 3: Our representative will collect your visa approval letter, passport, 2 passport size photos (4x6cm) and Entry & Exit form and stamping fee (US$25/ person for single entry, and US$50/ person for multiple entry one month visa) for doing your entry procedure. She/ he will do all necessary procedures until your visa gets stamped (5-10 min. only).
Step 4: Get your passport back with the Vietnam Visa stamped from our representative.
Refund policy 48 working hours: Please confirm with us your flight details at least 48 working hours in advance so that we can arrange assistant service for you smoothly. In case we don’t have the correct flight number and arrival time, no refund will be done if you are not picked up at the airport.
Tipping is a thorny issue. As a principle and general guidance, our tour guides and all of our service men and women are advised not to ask for tips. That means, their friendly attitude towards you will not depend on you tipping them or nor tipping them. A the same time, if you feel like it, they won’t say no to any tip you decide to give.
Vietnam is known as one of the safest vacation destination of the World with very low of crime. However, we still recommend our clients to be careful with their own properties by putting their important paper and valuable items in hotel safety boxes, going out with limited amount of cash and jewelry wares to prevent from being snatched or pick-pocketed in the busy or quiet streets. That happens sometimes in the big cities.
Children under 12 years old may enjoy discounts in accommodation, air tickets and meals. As the discount rate for kids varies from hotels, restaurants and airline companies, you are advised to provide us with detailed information about number of kids traveling and their ages to get the exact discounts applied.
Yes, you’re in control of your time during the tour with us and we allow the balance of touring time and free time so you will enjoy the tour at its best.
Most our tour packages include airport pick up service but few don’t, so please check if your airport transfer included or not on our services voucher or confirmation file with your travel specialist
Disabilities or pregnancy of tourists joining the tour should be informed to us as the booking is made. All possible assistance during your trip will be advised, and also subject to surcharge. We will not be held liable if such information is not informed in advance.
Our tour guides are well trained, experienced and certificated as a International Tour Guide, granted by Vietnam National Administration of Tourism. We monitor feedback and if their feedback rates fall below 8/10. we will not use that guide till improvement.
Vehicles Used for Our Tours
We use modern cars, minibus and coaches for all of our tours. Most are of recent vintage (2018-2022), are air conditioned, and have cooler to chill drinks. The latest additions to our fleet is the Toyota Innova (7 seaters). We always provide a larger vehicles so you will have ample room to relax; our drivers are selected for their driving ability and knowledge.
Here are few examples of vehicles used for your tours:
We seat the driver and tour guide in the front and seat up to two passengers in the rear. This car is often used for our private transfers for two passengers and the luggage is put in the booth (Our Toyota Altis/Toyota Vios are of 2018 and 2022 make) Toyota Innova (7 seaters). We seat the driver and tour guide in the front and seat up to three passengers in the rear. While there are two more supplementary seats in the rear, these are often folded down and used for luggage. (Our Everests are of 2018 and 2022 make)
This comfortable minibus is ideal for large family or small groups; It will is used for up to eight people and their luggage. The Ford Transit 16 seaters is the most frequented used for a group from 4-8 persons.We also use this vehicle to support cycling tours for for a group from 2-5 cyclists.
Huyndai County (29 seaters)We use this comfortable coach for up to 15 guests together with their luggage for private tours. Some mid-range cruise operators use this one as shuttle bus Hanoi – Halong Bay and the total passengers might go up to 20 people.
We use this comfortable coach for up to 35 guests together with their luggage for private tours. For larger group of less than 45 guests who would like all passengers on the same coach, then we will arrange an extra vehicle to transport luggage.
Children under 12 years old may enjoy discounts in accommodation, air tickets and meals. As the discount rate for kids varies from hotels, restaurants and airline companies, you are advised to provide us with detailed information about number of kids traveling and their ages to get the exact discounts applied.
For shared rooms with their parents, normally a child under 4 years old is free of charge. If an extra bed for your child is needed it would result in some additional costs. We recommend you to arrange a private tour just for your family, thus giving you and your family more room and comfort during van transportation and flexibility in your tour itinerary. It is the best to consult with your doctors before you bring your newborns or infants traveling to Vietnam. Before traveling, please talk with our consultants to figure out how you will manage all the baby gear at all the sites.
For Vietnam tours, Vietnam travel for family, you should consider spending some time in Hoi An Ancient Town, located about 35 km southeast of Danang. It retains the original street and many of its buildings. Hoi An is also famous for its many restaurants offering both local and Vietnamese specialties. The standard is high, and the prices inexpensive. It’s also a good place for shopping, especially for silk material and garments. Most of the silk shops are just outside the boundaries of the Ancient Towns – most can turn material into a tailor-made garment within 24 hours. One of its highlight is Cua Dai beach, which is 5 km out of Hoi An. Cua Dai Beach is a pleasant white sand beach and can be easily reached by bicycle from Hoi An.
No, you can not. You need to enter Vietnam WITHIN approval dates as mentioned in your visa approval letter.
No, you cannot. In order to board the plane, you must show the approval letter to the airlines. This letter is also compulsory in order for you to get the visa at the Vietnam airport. Therefore, we recommend that you leave plenty of time to apply for the visa to avoid having to delay or change your flight.
Yes, you can enter or exit Vietnam with e-visa if you travel by waterway from Phnom Penh to Chau Doc or vice versa.
Vĩnh Xương (Tan Chau, An Giang Province) is the location of an international border crossing with Cambodia, with the official name Sông Tiền. Its counterpart across the border is Khaorm Sam Nor Kaoh Roka border gate, Kandal Province, Cambodia. Besides conventional Vietnamese visas, this border crossing is also listed as a Vietnamese Evisa entry/exit point for foreigners.
Please list Song Tien Landport as your port of entry/exit. Kindly note that Song Tien landport is only valid for entry by river (via one of following cruises/ speed boats: BlueCruiser, Victoria Speedboat, Hang Chau Tourist Express, Jahan ship, AquaExpeditions, Mekong River Cruise, Jayavarman, AmaCruises)
You can find list of ports that allowed foreigners entering and exiting Vietnam by Vietnamese E-visa at https://evisa.xuatnhapcanh.gov.vn/documents/20181/163332/Danh+sách+cửa+khẩu/4ae61cd9-5bde-4df4-8be4-db36fc3f6704
Yes, you do. However, photos are required upon arrival Vietnam’s airports only, so please remember to bring at least 2 photos of standard passport size (04×06 cm).
Note: If you do not have time to prepare those photos before your departure, you can also get them taken at a Vietnamese airport for USD 5 or less per photo.
For service fees, you can choose one of following options:
- Using Credit/Debit card via Onepay.vn
- Sending money via Western Union
- Sending money via Bank Transfer
We recommend you to pay by credit card securely online for the services. Please read our payment guidelines for further information.
For stamping fee, you need to pay in cash (USD) directly to Immigration officer at Immigration Control Desk at airports
A colored scanned copy of the approval letter will be sent to you by email, so please make sure that you have provided us with the correct email address.
Note: the approval letter is in PDF format, so please make sure you have the latest version of AdobeAcrobat reader in order to open the file.
Normally, the approval letter is processed within two (2) business days (excluding Saturday, Sunday and National Holidays). In urgent cases, your visa request can be processed within 4-8 working hours (excluding weekends and weekday evenings).
Notes: all applications must be submitted before 8:00 AM Vietnam time to have it finished by noon time at the earliest and 5:00 PM by the latest. All applications submitted after 2:00 PM will be held until the following business day.
A Vietnamese visa application can be applied for 1 day to 6 months in advance. Although it takes only 2-3 working days to get your visa approved, it is strongly advised that you apply for a Vietnamese visa 1 – 2 weeks before your arrival date to avoid any payment or other administrative problems.
Nationals of certain countries may visit Vietnam without visa for a period of time, hereunder is the list of countries and regions that have Visa Waiver arrangements with Vietnam.
As of January 2019, regular passport holders from 24 COUNTRIES below DO NOT need a tourist visa for Vietnam:
| Countries | Passport Required | MAXIMUM STAY |
|---|---|---|
| Chile | Yes | less than 90 days |
| Cambodia | Yes | less than 30 days |
| Indonesia | Yes | less than 30 days |
| Kyrgyzstan | Yes | less than 30 days |
| Laos | Yes | less than 30 days |
| Malaysia | Yes | less than 30 days |
| Singapore | Yes | less than 30 days |
| Thailand | Yes | less than 30 days |
| Philippines | Yes | less than 21 days |
| Brunei | Yes | less than 14 days |
| Myanmar | Yes | less than 14 days |
| Belarus | Yes | less than 15 days |
| Denmark | Yes | less than 15 days |
| Finland | Yes | less than 15 days |
| France | Yes | less than 15 days |
| Germany | Yes | less than 15 days |
| Italy | Yes | less than 15 days |
| Japan | Yes | less than 15 days |
| Norway | Yes | less than 15 days |
| Russia | Yes | less than 15 days |
| South Korea | Yes | less than 15 days |
| Spain | Yes | less than 15 days |
| Sweden | Yes | less than 15 days |
| United Kingdom | Yes | less than 15 days |
The above is provided for informational purposes only, please double check with the official authorities in your country before you go.
Last Updated: Dec 12, 2019
Visa on Arrival Assistance Service (For picking up visa on arrival at airports)
To avoid wasting time and a long queue at immigration check-point at Vietnam Airports, we offer the Visa on Arrival Assistant Service. With this service, our representative will greet you right after your landing and will assist all procedures until you get your visa stamped.
Our service functions at three international airports in Vietnam for the passengers of all flights. Standard fee is US$25 per person. Please inquire us for the updated prices.
Note:
– Supplement for late arrival (after 22.00) and early arrival (before 06.00): US$10 per person
– Other online platforms, travel forums call this service is fast-track service. However, we view it is just part of the whole airport fast track services that we offer as below.
Who should use this service?
This service is highly recommended for the following groups:
– Those who enters Vietnam the first time
– Those who needs to speed stamping process up at Vietnam airport
– Those who enters Vietnam and bring goes along with kids
– Those who travels in a big group
– Pregnant women
– Disable people
How VOA Assistant Service Run?
Step 1: In the Vietnam Visa application form, please inform us of your exact flight number and arrival time (Vietnam Time: GMT+7). If your flight is changed, please notify us at least as soon as you could before your landing via email sales@absoluteasiatravel.com or call our hotline number +84 989 695 371.
Step 2: Right after landing, our representative will greet you just before you enter the Arrival Hall with our welcome-board. In case of early landing, you cannot find our representative, please call our Hotline number +84 989 695 371.
Step 3: Our representative will collect your visa approval letter, passport, 2 passport size photos (4x6cm) and Entry & Exit form and stamping fee (US$25/ person for single entry, and US$50/ person for multiple entry one month visa) for doing your entry procedure. She/ he will do all necessary procedures until your visa gets stamped (5-10 min. only).
Step 4: Get your passport back with the Vietnam Visa stamped from our representative.
Refund policy 48 working hours: Please confirm with us your flight details at least 48 working hours in advance so that we can arrange assistant service for you smoothly. In case we don’t have the correct flight number and arrival time, no refund will be done if you are not picked up at the airport.
Upon arrival at the international airport, expect to fill in a simple form to fill in. Please remember to bring at least 2 passport-sized photos(04*06cm), 25 USD/person for stamp fee per person (1 month single) and 50 USD for the multiple entry. You can expect the process to take about 15 minutes-30 minutes in total.
Special Notes: Normally, it takes 15-30 minutes to get the visa stamp at Vietnam airport, however, sometimes it takes much longer (1.5-2hrs) due to the large number of arrivals.
Please keep in mind the following notes to save your time:
– Once you land, rush out as soon as possible to be the first come first serve
– Prepare all the required documents before you arrive (photos, on arrival forms) and exact amount that you need to pay for visa stamp fee in USD.
Visa on arrival works at any of following international airports in Vietnam: Tan Son Nhat (in Ho Chi Minh City); Noi Bai (in Hanoi) Da Nang (in Da Nang City), Cam Ranh (in Nha Trang), Phu Quoc in Phu Quoc Island. There is no problem with switching between these airports.
To apply for a visa to Vietnam, your passport must have at least 6 month’s validity. Therefore, if your passport is about to expire, please get a new one before applying for your visa in order to avoid unwanted problems at the airport.
Single entry visa: You are permitted to enter Vietnam ONCE during your visa validity. If you would like to re-enter you need to apply for multiple entry visa.
Multiple entry visa: You can enter and exit Vietnam many times as you want during your visa validity.
This is one of, if not, the quickest and cheapest way to get your visa for Vietnam. You just need to fill in our “Online Application Form”, pay the service fee, get your “Visa approval letter” within 2 working days and pick up your visa at your arrival airport (Noi Bai airport in Hanoi, Tan Son Nhat airport in Ho Chi Minh City, Danang airport in Danang, Cam Ranh airport in Nha Trang, Phu Quoc airport on Phu Quoc Island)
After we obtain the approval letter for you, we will forward you a copy by email. Copies of the same document will be forwarded on your behalf to Vietnam Immigration checkpoints at International Airports only. When you arrive in Viet Nam, the Immigration officers will have those documents ready and will be able to issue your entry visa quickly.
In case your tours (services) cancel due to poor weather or unavailable services. It’ll be…
• Full refund applied if the tour is canceled before departure.
• Partly refund for un-used service(s) if the tour is canceled after departure.
• Cost will be calculated and informed right at the time of cancellation notice.
We provides visitors with tours to Central Vietnam year round but December to March is the best time to visit the Central Highlands when conditions are usually dry and cool. We visited the region in late November when the weather was beautiful with fine, warm days and pleasant evenings. We had a few light showers as we headed north towards Hoi An. Along the central coast there is a rainy season from December to February. June to October tends to be very dry and hot.
We provides visitors with tours to North of Vietnam year round but the best time to visit here is from October to April next year when it isn’t so humid. The weather turns quite cold and wet in January and this continues until March. The humidity can prove oppressive from May to the early September and there’s possibility of typhoon.
We provides visitors with tours to South of Vietnam year round but December to April is the best time to visit the south of Vietnam. There are short downpours during the wet season from May to November but they tend to only last a short time so you can still enjoy a visit during these months (just go for lunch when you see the black clouds developing). The Mekong Delta can experience few flooding during this period
We can accept payment by credit cards online through Onepay (like Paypal) which represents Master Cards in Vietnam. You can use MasterCards, Visa, Dinner Club, or American Express. We can also accept other payment methods such as bank transfer, Western Union or Paypal.
Please check more information about our payment methods at https://absoluteasiatravel.com/term-condition.html or with your travel specialist for further assistance
Vehicles Used for Our Tours
We use modern cars, minibus and coaches for all of our tours. Most are of recent vintage (2018-2022), are air conditioned, and have cooler to chill drinks. The latest additions to our fleet is the Toyota Innova (7 seaters). We always provide a larger vehicles so you will have ample room to relax; our drivers are selected for their driving ability and knowledge.
Here are few examples of vehicles used for your tours:
We seat the driver and tour guide in the front and seat up to two passengers in the rear. This car is often used for our private transfers for two passengers and the luggage is put in the booth (Our Toyota Altis/Toyota Vios are of 2018 and 2022 make) Toyota Innova (7 seaters). We seat the driver and tour guide in the front and seat up to three passengers in the rear. While there are two more supplementary seats in the rear, these are often folded down and used for luggage. (Our Everests are of 2018 and 2022 make)
This comfortable minibus is ideal for large family or small groups; It will is used for up to eight people and their luggage. The Ford Transit 16 seaters is the most frequented used for a group from 4-8 persons.We also use this vehicle to support cycling tours for for a group from 2-5 cyclists.
Huyndai County (29 seaters)We use this comfortable coach for up to 15 guests together with their luggage for private tours. Some mid-range cruise operators use this one as shuttle bus Hanoi – Halong Bay and the total passengers might go up to 20 people.
We use this comfortable coach for up to 35 guests together with their luggage for private tours. For larger group of less than 45 guests who would like all passengers on the same coach, then we will arrange an extra vehicle to transport luggage.